Posts made in November, 2009

The Infiniti MV Service Dept. and Don has been reviewed!

Posted on Nov 29, 2009 in Google+ Local (Google Maps), Service

The Infiniti MV Service Dept. and Don has been reviewed!
Rating:

I’m letting everyone know that the service department does not honor their 12months,12.000 warranty as it states on the back of their repair order. Mission Viejo Infiniti put on new front brake pads and new rotors 11months ago with 5700 miles on the new brakes. They completely wore out damaging the rotors. The service manager Don Weiss would not stand behind the warranty policy and told us that it was exceptable for them wear out in that time and they do not cover brake pads.I took it to Tustin Infiniti and their service manager Randy Jones covered them under warranty,pads and rotors. I also ok’d my rear brakes ,pads,rotors and emergency brake pad. By the way. Mission viejo Infiniti has been servicing my car since 1999. NEVER AGAIN.

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