Posts made in November, 2010

Jeff writes a review about Jerry, our Service Man!

Posted on Nov 30, 2010 in DealerRater, Service

Jeff writes a review about Jerry, our Service Man!
Rating:

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Pagliassotti

My Review of Infiniti of Mission Viejo:
I have been a customer of this Infiniti dealer for about eight years now. When I moved from the Newport Beach area to South Orange County CA I had to change Infiniti dealers for the service and maintenance of my Infiniti vehicle and this specific dealer was the closest in proximity to where I had relocated at that time.
For the entire time I have been a client of this dealer I have received exceptional service and continue to each and everytime I visit bring my vehicle in for service. I have since also bought two new vehicles from this dealer over the years and have been very pleased with the sales experience along with the service experience. I have worked with a number of service representatives that include Tony, Gonzo and Jerry Pagliassotti. I have very happy with all of the representives and am pleased to say that whomever I work I receive very good care and attention to my needs. Jerry Pagliassotti with whom I work with more often then not takes very good care of me and always pays close attention to my vehicle to ensure my needs and expectations are not just met but exceeded. I do not feel like I am taken for granted and always am treated like a VIP client regardless of the service I am receiving or ultimately the amount of money I am spending at any particular time. I would encourage and highly recommend both the Infiniti vehicle and this specific Infiniti dealer for anyone in the market for a new car.

Sincerely,

Jeff Feldman

Orange County CA

beachgoer927

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Infiniti MV, Jerry, Gonzo, Don and Robin have been recommended by a Customer – Carl and Diosa write a review!

Posted on Nov 24, 2010 in DealerRater, Service

Infiniti MV, Jerry, Gonzo, Don and Robin have been recommended by a Customer – Carl and Diosa write a review!
Rating:

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Pagliassotti

My Review of Infiniti of Mission Viejo:
We just leased our third Infiniti. We have always used dealers for service, and must
say that of all the dealers we have ever worked with, and we have had a BMW & a Mercedes, Infiniti of Mission Viejo is the best dealer/service dep’t. we have ever worked with.

The staff is exceptional. I work with my service writer,Jerry Pagliassotti,the most.

After 2 leases, and now a third, Jerry has always made us feel we are the only customers he has. I own my own company, and have my people understand Customer Service is an attitude, and way of life, not just a ‘put on’ attitude. Jerry is the epitomy of that senario.

He is totally thorough, totally concerned with our issues, and there is NEVER a question of what the issue is. Whatever the issue is with our cars when we bring them in for service. Jerry is proactive, and if he recommends anything to be done and/or added, it is explained, and we are part of the decision making process. Nothing is ever done without his overseeing, recommendations, and making us part of everything.

I truly get tired of “people” saying, how can you trust a service person at a dealership. The old saying is true, ‘Treat everyone as wish to be treated’ and develop a relatonship. ‘Our car, and the 4 tires are the only thing between us and life’ Trust is paramount, and Jerry & the staff of MVI treat us, and as stated, make us feel ‘special’

Thanks to Jerry, Don Weiss, Gonzo Granda, Robin Gallagher & the staff of Mission Viejo
Intinity (MVI).

We recommend them unconditionally.

A comment PLEASE, for those customers who are so picky, that they find fault with everyone, everywhere, God’s Blessings!!

I have always wated to do this and didn’t know how, until I asked.
Thanks for this opportunity
Carl & Diosa

carlgolod

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Sandra recommends and reviews Infiniti MV!

Posted on Nov 18, 2010 in Insider Pages, Service

Sandra recommends and reviews Infiniti MV!
Rating:

All dealings that I have had with Infiniti of Mission Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even though the dealer was not receiving an payment, they still treated me the same as if I were buying a new car. I know this is true because I bought my Infiniti G35 from this dealer!! I would recommend then without reservation.

November 18, 2010

Sandra C

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“All deals I have done with Infiniti MV have been very professional and efficient” – Customer review about Alfredo and Jerry!

Posted on Nov 10, 2010 in DealerRater, Service

“All deals I have done with Infiniti MV have been very professional and efficient” – Customer review about Alfredo and Jerry!
Rating:

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Pagliassotti, Alfredo Roybal

My Review of Infiniti of Mission Viejo:
All dealings that I have had with Infiniti of Mission Viejo have been very professional and efficient. The reason for the service today was a recall to repair the passenger airbag indicator. So, even though the dealer was not receiving an payment, they still treated me the same as if I were buying a new car. I know this is true because I bought my Infiniti G35 from this dealer!! I would recommend then without reservation.

CatsPajamas

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Reviews for Gonzo, our Service Man!

Posted on Nov 6, 2010 in Edmunds, Service

Reviews for Gonzo, our Service Man!
Rating:

Infiniti of Mission Viejo is the only place I have ever taken my 2003 I-35 for service. I have a high level of confidence in the mechanical work performed. Everything always comes out great. Gonzo has helped me for years. He is helpful, pleasant, professional, and I trust his judgment. I am a loyal and satisfied Infiniti of Mission Viejo customer. My I-35 has 115,000 miles on it, and it keeps on rockin’. It’s an awesome car, and Infiniti’s service department keeps it in tip-top shape. I do a lot of freeway driving, and the car is solid and dependable thanks to Gonzo and the team. I give Infiniti of Mission Viejo 5 stars across the board. The survey below asks about price for service. Price is competitive, and beyond that, you get more than you pay for because for me…it’s about value.

infinitimvfan

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