Posts made in October, 2011

Tony and Jerry from our Sales Dept. got some reviews!

Posted on Oct 30, 2011 in DealerRater, Service

Tony and Jerry from our Sales Dept. got some reviews!
Rating:

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Pagliassotti, Tony Beheshti

My Review of Infiniti of Mission Viejo:
These are the copies of the letters I wrote to the dealership:

Infiniti of Mission Viejo
Attn: Owner

Dear Sir
I am writing this letter to make you aware of the exceptional service that I have received over the past several years from Mr. Jerry Pagliassotti. Besides having a great attitude, he is very professional and has gone out of his way to help on more than a few occasions. I have been very happy with the level of service I have received at the service department because of Gerald and Tony.

It’s with great pleasure that I write this letter and will continue to have my Fx50 serviced at your dealership.

Dear Sir
I am writing this letter to make you aware of the exceptional service that I have received over the past several years from Mr. Tony Beheshti (assistant service manager). He has always been very pleasant, professional and extremely helpful. Furthermore, he has a great attitude and is always willing to go out of his way to help. I have been very happy with the level of service I have received at the service department because of Tony and Gerald.

It’s with great pleasure that I write this letter and will continue to have my Fx50 serviced at your dealership.

sonnyman

Read More

Alfredo makes customers happy – Sean M. reviews his purchase!

Posted on Oct 13, 2011 in DealerRater, Sales

Alfredo makes customers happy – Sean M. reviews his purchase!
Rating:

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alfredo Roybal

My Review of Infiniti of Mission Viejo:
I just Purchased a Certified Pre-Owned 2009 Infiniti FX 35 from Alfredo Roybal. He listened to my exact needs and delivered an amazing fully loaded FX with the exact specifications I was looking for. He made me feel like a VIP during the whole process and Infiniti of Mission Viejo gave me a killer price (Compared it to Kelly Blue Book Online) which undoubtedly can’t be beat. With the awesome car, amazing service, and killer price I am a very happy customer. I will definitely purchase my next Infiniti from this dealership. Thanks Alfredo and Infiniti of Mission Viejo!- Sean M.

SeanM

Read More

Customers come back to see Jerry! – Review about Jerry Pagliassotti

Posted on Oct 3, 2011 in DealerRater, Service

Customers come back to see Jerry! – Review about Jerry Pagliassotti
Rating:

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Pagliassotti

My Review of Infiniti of Mission Viejo:
This is my second Infiniti. Yes, it’s a great car, no doubt. But there are lots of great cars out there. I chose another Infiniti because I wanted to continue to bring my car to Mission Viejo Infiniti so that Jerry would continue to service my car.
I always feel like he is working for me, and not working to get more money out of me. He tells me what I need done and doesn’t try to constantly upsell me into something I don’t want or need. Basically, it’s a relationship based on trust. Now go and say that about other service departments!!

julieshen

Read More