Posts made in August, 2012

Robert Tovar is our Salesman with a great attitude and has been reviewed by Frank!

Posted on Aug 28, 2012 in Sales, Yelp

Robert Tovar is our Salesman with a great attitude and has been reviewed by Frank!
Rating:

This dealership and  team is a class act. From the time we first talked/emailed to the time we got the keys, I felt like I was part of the family. Robert was a breath of fresh air with a great attitude and wealth of knowledge of the vehicle we purchased. He stayed late and took extra time to work around my schedule and that was a big help. We are so happy with our new JX and the fact that they fit it into our budget. Rest assured we will be back and will continue to refer our friends and clients to MV Infinity dealership. It as a easy transaction  for me and my family.

Frank T

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Infiniti MV’s Service advisor Jerry has been reviewed!

Posted on Aug 20, 2012 in Service, Yelp

Infiniti MV’s Service advisor Jerry has been reviewed!
Rating:

This review is based SOLELY on a service advisor.  I am not familiar with any other aspects of this business.

Jerry Pagliassotti is FABULOUS.  This guy listens to your concerns.  Never talks down to you.  Never talks over you.  He’s always trying to find a way to solve the issues with your vehicle.  I’ve even called him to ask him his opinion on our other vehicle (that is not an Infiniti).  When I go to Infiniti for service, Jerry is always welcoming to my daughters as well.  I leave in a good mood after talking with Jerry.

As a side note (not related to Jerry), Mission Viejo does have a policy of charging you $7 for a loaner.  I find this irritating.  Really irritating.  It’s enough to make me want to throw their customer service surveys down the tubes.  The owner needs to take another look at his policy.

A H

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