Posts made in May, 2013

Dave marvels “Jeremy Hagen: upfront and honest” in DealerRater review

Posted on May 29, 2013 in DealerRater, Sales

Dave marvels “Jeremy Hagen: upfront and honest” in DealerRater review
Rating:

Review:

Jeremy is a very professional, friendly and courteous internet sales manager. He is also very upfront and honest with the quote he gave me. One thing I like the most dealing with him and this dealer is they will give us detail quotes, where other dealers try to hide some of the numbers. I definitely recommend Jeremy if you happen to buy or lease a car from Infiniti Mission Viejo. Thanks Jeremy.

Reason for Visit: Sales (New)
I Recommend this Dealer: Yes
Employee(s) Dealt With: Jeremy Hagen

marveldave gives Jeremy Hagen a review on DealerRater
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Bobby L gives Jerry Pagliassotti five stars on Yelp

Posted on May 29, 2013 in Service, Yelp

Bobby L gives Jerry Pagliassotti five stars on Yelp
Rating:

Service here is great.

The oil change will get you in and out in under an hour easily (I never ask for the wash and I’ve been out in 30 mins on several occasions).  All other services are done in a timely manner and communication is excellent.
Jerry is a no nonsense consultant and an overall great guy. A+ and have been seeing him for 7+ years.

Prices are pretty much where they should be and in my opinion slightly better considering it is a luxury brand (vs lexus, acura, etc.).

Never had any unresolved issues with this dealership, if something happens they will make it right.

Keep up the good work =)
ps- wheres the espresso machine?

Bobby writes a Yelp Review for Jerry Pagliassotti at Infiniti of Mission Viejo service

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Kevin P is an unhappy Yelper – but we appreciate his feedback!

Posted on May 26, 2013 in Sales, Yelp

Kevin P is an unhappy Yelper – but we appreciate his feedback!
Rating:

I was in the dealership a while ago and still bothers me so I just want to let everybody know not to buy from here. I was going to lease a new Infiniti and after waiting for 45 mins for god knows what, they came back and gave me a good deal. That’s where the problem started, when I was doing the paperwork there was a large down payment which I didn’t agree to and the sales guy never mentioned. Needless to say they did a bait and switch and said they don’t have to sell for the price we agreed on. I was so pissed I went next door to lease an Audi instead. The sales guy told me they also have the Infiniti dealership also. I leased else where. Stay Away!

Kevin P.

infiniti of mission viejo yelp review from kevin p

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Kerry reviews Mike Thayer on buying a pre-owned Infiniti FX35

Posted on May 24, 2013 in Sales, Yelp

Kerry reviews Mike Thayer on buying a pre-owned Infiniti FX35
Rating:

My husband and I just purchased a 2009 FX35 CPO, and we are so happy with the service we have received from Infiniti of Mission Viejo! And thank you Mike Thayer for being an outstanding salesperson. You have gone above and beyond what we could have ever expected, and even a week and a half later, you’re still readily available to answer any questions or to help out any way you can (the vehicle just has a lot more bells and whistles than we’re used to). If you want a salesperson who truly knows all about how the vehicle works and all the options and someone who is not pushy, EXTREMELY patient, ask for Mike Thayer!!!!He’s AMAZING. It took us a couple times of test driving the vehicle before we made a decision. Then Henry called (and Henry was also very nice to me) to see if we were ready to purchase the vehicle on a Tuesday morning and he worked out all the details over the phone and e-mail, and because we live in Riverside and because of our schedule that week, I told him if we were able to make a deal, that my husband and I wouldn’t be able to come out for a couple more days because of scheduling conflicts.  Then Henry offered to have the vehicle and paperwork brought to our house so we didn’t have to make the trip down to MV, which was just another added bonus.  And then so happens my daughter’s school called the day the FX was to be delivered and my daughter was running a fever.  That means if we were driving down to MV, would have had to wait even another day to pick up the vehicle. Thank you so much for such amazing customer service!!!!!”

Kerry, Riverside CA

Kerry reviews Mike Thayer on Yelp

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Michael recommends Infiniti Mission Viejo to everyone and writes a review for Tony from Service Dept.!

Posted on May 22, 2013 in Sales, Service, Yelp

Michael recommends Infiniti Mission Viejo to everyone and writes a review for Tony from Service Dept.!
Rating:

We have owned or leased more than 6 Infinitis over the years, the last two from Infiniti of Mission Viejo.  They are outstanding both in their sales department and the service.  Tony Beheshti is one of the nicest, honest and can do people I have ever met.  He owns the service dept!!

I will continue to recommend Infiniti of Mission Viejo to all my friends, family and co workers.

Great Job and thank you!!!

Mike

Michael W

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