Posts made in July, 2013

Jerry’s client remarks: “tire prices extremely competitive”

Posted on Jul 31, 2013 in DealerRater, Service

Jerry’s client remarks: “tire prices extremely competitive”
Rating:

I have been going to Infiniti of Mission Viejo for the last 5 years. I would like to thank them and specifically Jerry Pagliassotti for always going above and beyond when it comes to service. I went to the dealership one last time for service before my move to Houston and Jerry went out of his way to provide me with Infiniti dealership phone numbers along my drive in case anything bad happened and even recommended a route for me to take. Jerry has always come to greet me upon arrival and has provided extrememly clear explanation of services needed. After meeting him once I knew I could trust him, which is extremely important to me. My car continues to run great because the quality of service, it has not broken down once. On a side note, the tire prices here are extremely competitve which greatly suprised me for a dealership and there is great popcorn in the lobby.

Jerry Pagliassotti review on DealerRater

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Sandi Butler gets five stars from DealerRater reviewer!

Posted on Jul 29, 2013 in DealerRater, Service

Sandi Butler gets five stars from DealerRater reviewer!
Rating:

there are dealerships closer to my home, but I chose Infiniti of Mission Viejo because of the services this dealership provides. I be treat as if I was the most important customer in the world, Sandi went out of her way to take care of all my concerning regarding to my vehicle, she made me feel at ease. she explain everything in detail and easy to understand. She put me and my need first. Infiniti of Mission Viejo have me, and my family for customers for life, and I will definitely recommend this dealership to all of my friends and associates

MichaelPainter
7/29/2013 10:22:58 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandi Butler

Service Review for Sandi Butler on DealerRater

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Yahoo review for Sandra Butler claims “exceptionally royal service”

Posted on Jul 29, 2013 in Service, Yahoo! Local

Yahoo review for Sandra Butler claims “exceptionally royal service”
Rating:

My girlfriend brought her car in for service, and we have an exceptionally royal services from Sandi Butler. I am so impressed, from now on, not just my girlfriend and me, but all of our families members, friends and associates will come to Infiniti of Mission Viejo for all our services. Thank you

Krystal Le reviews Sandi Butler on Yahoo

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Quote: “Superman got his cape from Jerry!”

Posted on Jul 18, 2013 in Sales, Service, Yelp

Quote: “Superman got his cape from Jerry!”
Rating:

I leased my first Infiniti car two years ago from this dealership.  Since I don’t like the typical car purchase/lease experience, all research was done online and I made an offer online through their online Sales Manager.  It was a very smooth experience.  Immediately thereafter, I found myself in the service department ironing out some new car “kinks.”  Enter Jerry Pagliassotti, master service wizard.  Superman got his cape from Jerry!!!

From our first encounter, Jerry has been a man on my side.  He’s helped me navigate through some pretty tricky situations with Nissan Corporate (my car had special needs) with some pretty good insider tricks of the trade.  Because of his help, all issues were resolved fairly and promptly with a positive outcome.  Jerry has been attentive, punctual (a MUST for me) courteous, professional and downright funny.  If you have to take your car in for service, you might as well get a funny, witty AND knowledgeable service rep.

Sometimes there were situations where a warranty item needed fixed, but I was busy taking care of a sick family member.  Jerry said, “No problem, we’ll pick up your car and deliver you a loaner.”  Friends, where else will you ever get that kind of service?  I’ve never experienced this level of service from anyone in the auto industry, other than my sales manager friend at Allen Cadillac (plug for you Mark Loynes!).

Because of the unbelievable level of professionalism and integrity Jerry has shown me throughout this lease, my next convertible will be another Infiniti from Infiniti of Mission Viejo.  Thanks Jerry!

Yelp Review for Jerry Pagliassotti

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Angie gives thumbs-up on Yelp in Gonzo Granda Review

Posted on Jul 8, 2013 in Service, Yelp

Angie gives thumbs-up on Yelp in Gonzo Granda Review
Rating:

I read on another review that they charge you $7/day for a loaner. Good news is that they got rid of that and I’m glad they did. I took my car in for something that is covered in my Powertrain warranty. My sales guy is Gonzo and he made the transaction smooth and simple. He did not try to sell me any BS and would come back again.

Gonzo Granda review on Yelp by angie s

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