Posts made in November, 2013

Laguna Niguel resident says Sandi butler makes the customer feel appreciated

Posted on Nov 28, 2013 in Cars.com, Service

Laguna Niguel resident says Sandi butler makes the customer feel appreciated
Rating:

Its always a pleasure to visit this dealership. Everyone makes you feel special and appreciated particularly my service advisor Sandi Butler.

20131128- Cars - Rafik N

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Yahoo! Hat trick for Infiniti customer

Posted on Nov 13, 2013 in Sales, Yahoo! Local

Yahoo! Hat trick for Infiniti customer
Rating:

My third lease with Infiniti of Mission Viejo now. After 2 successive G s, I had the urge to check out some alternatives. Ultimately, though, the folks at IMV won me back with one part patience and three parts great deal.

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Return customer highly praises Jerry Pagliassotti

Posted on Nov 12, 2013 in DealerRater, Service

Return customer highly praises Jerry Pagliassotti
Rating:

Jerry is the sole reason I keep returning to this dealership for service even though there are other Infiniti dealers I drive past that offer the services for less cost.

20131112- DealerRater - Greg P

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Anaheim hills local goes out of the way to visit Jerry

Posted on Nov 10, 2013 in Cars.com, Service

Anaheim hills local goes out of the way to visit Jerry
Rating:

I bought my FX35 at Mission Viejo and know I could have went to other dealerships for service but even though its a bit out of the way from where I live I have 100% trust in my Service Consultant Jerry Pagliassotti knowing whatever I’m having done its done right I will keep going back to Mission Viejo , Everyone is very helpful and friendly, Can’t say enough good things about the customer service keep up the great work.Thank you for always being there for me .

20131110- Cars - Andrea Z

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Connecticut resident finds what he needs from far away

Posted on Nov 3, 2013 in DealerRater, Service

Connecticut resident finds what he needs from far away
Rating:

I am a Connecticut resident, and while recently visiting my sister in California I admired her “bling” license plate frame. She told me she had purchased it at her Infiniti dealership when she purchased her new Infiniti. After searching the internet for similar products, I found nothing that compared to the quality of her product.

I telephoned the dealership and was connected to Rudy Espinosa. He went above and beyond in customer service, sending me photos of all my different choices, explaining the craftsmanship of the plate frames, and contacting me with tracking information to let me know when I could expect my new “bling” plates.

Rudy also followed up to make sure I had received my product and that I was satisfied. I am very satisfied with my new “bling” plates, and the exceptional service I received from Rudy Espinosa.

20131113- DealerRater - B Luoys

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