Infiniti of Mission Viejo Reviews

Overall:

Rating:
91.16%
Total Reviews: 291

Sales:

Rating: 91.73%
Number of Reviews: 180

Service:

Rating: 90.18%
Number of Reviews: 123

Parts:

Rating: 100.00%
Number of Reviews: 6

A Three Time Infiniti Buyer Comes Back to Mike Gandoumani

Posted on Jan 28, 2014 in Google+ Local (Google Maps), Sales

A Three Time Infiniti Buyer Comes Back to Mike Gandoumani
Rating:

This is the third car I have bought from the dealership and every time the experience is the same. No pressure and a willingness to get you the best deal possible without all the hassle. Mike Gandoumani is my sales person and he is the best, always doing the best for you rather what is best for him. He is always available and is always respectful of the customers time. I have driven a lot of different cars in my time and dealt with many dealerships including Mercedes and Jaguar and none of them compare to Infinity of Mission Viejo. There service department are always helpful and very fast with the service work. Alan Anderson

Response: Alan, thank you for taking the time to leave our dealership a 5-star review. We are so glad that we have been able to help make your sales and service experiences hassle-free over the past few years. Thank you also for your kind words about Mike, we take pride in our customer service and we appreciate the opportunity to earn your business. Thank you again for the excellent review and we look forward to serving you in the years to come!

20140117 - Google - Harry Maurer 20140117 - Google - Alan Anderson

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Jerry Pagliassotti Helps A Customer Out With Some Humor

Posted on Jan 28, 2014 in Google+ Local (Google Maps), Service

Jerry Pagliassotti Helps A Customer Out With Some Humor
Rating:

Working with Jerry Pagliassotti is fun. Yes, fun. Bringing my JX35 in for maintenance should be simply hum drum. Instead, Jerry provides humor, as well as lots of knowledge, to the experience. I couldn’t ask for better service. When I’m ready for a new car, I’ll certainly come to Infiniti of Mission Viejo.

20140117 - Google - Harry Maurer

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Tony Beheshti’ Helps Susan Vasco

Posted on Jan 28, 2014 in Google+ Local (Google Maps), Service

Tony Beheshti’ Helps Susan Vasco
Rating:

I always know my Infinity will get the best care at Infinity Mission Viejo. Preventative and Repairs are professionally handled by Tony, my go to guy. He can make a stressful condition such as a repair seem less painful. He also makes sure my “baby” my car has the best preventative care as well. M.V. Infinity and Tony is part of what makes driving my Infinity a truly exciting and wonderful experience.

Response: Susan, We appreciate you taking the time to provide us with your feedback from your recent visit to our service department. We are thrilled to learn it was a 5-star experience! We will be sure to share your kind thoughts with Tony. Thank you very much and we look forward to serving you again!

20140117 - Google - Susan Vasco

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3rd Time Customer Returns to Mike Gandoumani

Posted on Jan 24, 2014 in DealerRater, Sales

3rd Time Customer Returns to Mike Gandoumani
Rating:

This is the 3rd vehicle I have purchased at the dealership and my sales person Mike Gandoumani is the best. Always polite always respectful of your time and has always worked out a great deal for me, allowing me to change cars. Never any pressure, just a concern that he is getting you the best deal possible and is willing to wait for the customer to make the decision that is best for the customer and not the salesman. I have visited many dealerships in my time and driven many different models and sadly I can’t say the same about most of the other dealerships. Alan Anderson

Response: Alan, thank you for the awesome review! We appreciate the opportunity to continually re-earn your business with our dedicated staff. Mike is one of our best, and he truly enjoys working with his customers to find the perfect car! Thank you for sharing your feedback, we look forward to seeing you again!

20140124 - DealerRater - alanneil

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Amid construction, Jerry Pagliassotti earns customer loyalty

Posted on Jan 24, 2014 in Cars.com, Service

Amid construction, Jerry Pagliassotti earns customer loyalty
Rating:

Jerry, as always, was terrific. I was in and out quickly and he handled everything perfectly. Considering the chaos during construction, the staff were extremely helpful, friendly and attentive making up for any inconvenience. It’s always is a pleasant experience and I will never have my car serviced by any other dealer or shop.

Richard Stoll

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Jerry Pagliassotti: Diligent, Professional.

Posted on Jan 20, 2014 in DealerRater, Service

Jerry Pagliassotti: Diligent, Professional.
Rating:

I brought my car in based on the reviews I saw on yelp. I am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45K service included and asked me if I had any concerns or specific questions about the car. He called me to keep me posted on the status of the service and when I picked up my car, he guided me through all the work that had been done to it. I am gladly impressed by their performance and I will be back when my car requires it! Excellent experience!

Tania Reyes

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Jerry Pagliassotti deserves our loyalty, says Yelper

Posted on Jan 17, 2014 in Service, Yelp

Jerry Pagliassotti deserves our loyalty, says Yelper
Rating:

My wife and i love jerry, and if he is ever fired, it will break our hearts and we would leave. :) thank you for the continued outstanding service.

Ron F

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